Hello, how can we help?
Got questions? See our frequently asked questions below to find answers.
General Questions
Do I Need To Create An Account In Order To Place An Order?
No. All you need is to provide an email address, which will be used to update you on your order status and a delivery address and you should be good to go.
Payment
What Payment Options Are Available And Which Is Preferred?
Multiple secure payment options are available via Payfast. With Instant EFT, payment reflects faster, allowing orders to be processed faster.
Delivery
How Does Delivery Work?
Once payment is received, your order will be prepped and booked with one of the courier partners for collection and delivery to you. Depending on where you are located, it may take between 2 – 3 business days for you to receive the shipment; in general no more than 5 working days
Collections
Do You Allow Collection/Pick Up From Your Premises?
Due to COVID-19, we do not encourage collections but can make exceptions on a case by case basis. Please reach out to us by email/WhatsApp/phone call to find out.
Returns & Refunds
What To Do If I Am Not Happy With My Purchase?
We want you to be absolutely happy with your purchase. If not, for whatever reason, please do reach back to us to let us know. We have a fair and easy return policy and will gladly assist you.
